How can I update my privacy settings?

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Can you remove my results from sports stats?

If you would like your name removed from the results, please contact Sportstats at privacy@sportstats.ca or here https://www.sportstats.ca/about/contact.xhtml?category=Corrections.

I do not want to be listed on the participant list

If you would like your name removed from the participant list, please contact send an email to info@canadarunningseries.com

Can I cancel my registration?

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Can I get a refund?

Entry fees will not be refunded or reimbursed.

It is the responsibility of the entrant to pick up their race kit from registration.

Race kits will not be mailed prior to or after the event. T-shirts are available on a first-come, first-served basis and may not be available after the event has taken place.

Can I cancel due to injury or unforeseen circumstances?

You can elect to cancel your entry and receive a code good for 50% off the next year’s Oasis Zoo Run event. The code will be issued to you once online registration opens for the next year and cannot be deferred a second time.

Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code.

Those who opted to cancel their entry should note:

  • Registration fees are nonrefundable
  • You will not be assigned a bib number for the event
  • You will not receive a participant packet, bag or running shirt for the event

Deadline for changes is midnight Friday, September 13th.

Can I defer my entry to next year?

Race entries cannot be deferred to next year.

You can elect to cancel your entry and receive a code good for 50% off the next year’s Oasis Zoo Run event. The code will be issued to you once online registration opens for the next year and cannot be deferred a second time.

Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code.

Those who opted to cancel their entry should note:

  • Registration fees are nonrefundable
  • You will not be assigned a bib number for the event
  • You will not receive a participant packet, bag or running shirt for the event

Deadline for changes is midnight Friday, September 13th

Can I change my shirt size/estimated finishing time/corral colour?

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Updating your registration:

  • Log into your Participant Dashboard (http://raceroster.com/signin)
  • Use your email associated with your Race Roster account,
  • Select ‘Yes, I have a Password’ and enter your password
  • Click on “edit registration data”
  • Update your shirt size or corral as needed.

From your Participant Dashboard, you can:

  • Access details for your upcoming events (use white box in top bar to select the right event)
  • Search for other events to sign up for
  • View all your transaction details and receipts
  • Manage your pending transfer requests

Deadline for online changes is midnight Friday, September 13th, 2019.

At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information.

Any changes after the Friday, September 13th, 2019 date must be made at Packet Pickup or on race morning at the Help Desk.

Shirt exchanges can be done after the races until noon. Please visit the Help Desk, located outside the Zoo main entrance.

If you have any issues, please email info@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed

I did not receive the registration confirmation – what should I do?

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When will I receive the registration confirmation?

You will receive a confirmation email as soon as your registration is confirmed.

If you did not receive a confirmation please follow these steps

  • Sign In to your Participant Dashboard 
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

I did not receive the registration confirmation – what should I do?

You can find your registration confirmation by logging into your Race Roster account.

  • Sign In to your Participant Dashboard
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Can you confirm that I am registered?

You can confirm your registration here:

CONFIRM YOUR REGISTRATION

NOTE: please enter only your First and Last Name OR email and click the search icon
If your information populates below you are successfully registered for the event.

Can I get a copy of my confirmation?

You can find your registration confirmation by logging into your Race Roster account.

  • Sign In to your Participant Dashboard
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download