For further information regarding what RegShield covers and what documents they require, please click here.
Coverage is not provided if a customer voluntarily decides not to attend an event, registration, or booking. For information about the Covid-19 and Pandemic related issues, please visit https://www.fanshield.com/coronavirus.
It may take to 10 days to receive your policy payout depending upon the method of payment chosen in HyperWallet.
If you do not see your payment in your account after this time, please reach out to RegShield directly: help@fanshield.com
The best place to get assistance with your claim is to contact RegShield’s Claims team directly. You can reach them by replying to the last email they had sent you, or you can give their claims team a call at 1-844-849-4827 (Please press Option 1 at the call menu to reach the claims team), and one of their agents will be able to assist you.
You will need to file the claim directly with RegShield by going here and completing the validation and claim form online.
You can find a list of the necessary documentation here.
If you properly complete the claim and provide the required documentation, the average turnaround is less than 2 business days to payment completion.
No, you can only submit a claim for active registrations.
No, RegShield does not transfer.
Yes, a FanShield policyholder has up to 30 days* from the date of the event to file a claim.
*Special cases may vary, and a determined by RegShield.
To file a claim, please click here.
For information regarding what coverage Regshield provides, please click here.
To check out their FAQ’s, and common questions, please click here.
To contact RegShield, you can find them at help@fanshield.com
Yes. Every claim made to Regshield must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon your peril.
You can file your claim directly with RegShield by going here and completing the validation and claim form online.
