50% Admission for the Toronto Zoo on Race Day

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I lost the email with the code for ½ price tickets, where can I find it? Can you resend it?

Please send an email to info@canadarunningseries.com

I am no longer able to participate in the Zoo Run, can these discounted tickets be used a different day or can I get a refund?

All sales are final. No refunds will be given. Please note that admission tickets purchased with the 50% discount for ZooRun must be redeemed no later than 11:30am on race day.


I lost the tickets that I purchased, can you resend them

If purchased tickets are lost, please contact Toronto Zoo Guest Services and the email confirmation of purchase can be re-sent.


I do not have a printer, and the person who is using the ticket does not have a smartphone. How can they enter?

Discounted admission tickets can be purchased on-site until 11:30am on the day of the run.


Why can’t the tickets be used after 11:30am on race day? My family doesn’t want to wake up early to come with me for my race, but we would like to spend the afternoon at the Zoo.

The admission discount has been provided for many years to allow friends and family of ZooRun participants to watch their loved ones participate in and finish the race. After the race, we encourage all run participants to leisurely spend the rest of the day with friends and family at the Zoo. The Toronto Zoo is a big place and we ask our guests to plan on spending a full day at the Zoo to get all there is to experience.


Can I buy more than 10 tickets per person? Why is there a limit?

Requests for additional tickets can be sent to info@canadarunningseries.com.


Will I still be able to buy discounted tickets on race day?

Yes, discounted admission for friends and family of registered ZooRun participants can be purchased at Guest Services until 11:30am on race day. Please note that there may be long lines.


Will I be able to buy discounted tickets at packet pickup?

The Toronto Zoo is the only authorized seller of admission tickets. You may purchase the friends and family discounted tickets at any available admission booths when you arrive at the Toronto Zoo main entrance.


I already bought tickets for my family for the day at the zoo, can I get a refund for those full price tickets?

Please call Toronto Zoo Guest Services at 416-392-5932. for assistance.


I have another coupon for discounted access to the zoo, can I use both of them?

The 50% admission discount for friends and family of ZooRun participants cannot be combined with any other offers.


I bought a parking pass when purchasing discounted tickets for the zoo, and realized that participants get free parking. Can you refund the $12?

Please call Toronto Zoo Guest Services at 416-392-5932. for assistance.


Does the 50% off work for parking passes for cars without participants?

No, the 50% off discount is not extended to parking passes. Parking costs $12 per vehicle and can be purchased in advance online at torontozoo.com or at Guest Services.


Since children under the age of 2 are free, do I still need to get tickets for them?

No, children under the age of 2 do not require admission tickets