What is RegShield and how does it work?

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RegShield covers athletes of all backgrounds. Racing isn’t easy. Athletes are likely to run into problems like injury, sickness,or a litany of other covered reasons.

RegShield is a protection product made for athletes by athletes. Our protection provides coverage for 16 different roadblocks. These are the reasons that most athletes are unable to compete in their events.

For more information regarding coverage please click here.

I forgot to add RegShield when I was registering, can I add it now?
Participants have 48 hours after completing their registration to add RegSheild. There was a link included in your confirmation email.

If more than 48 hours have passed since you have registered, then you are no longer able to add RegShield to your registration.

Is there a deadline to submit a claim?
Yes, all your refund request must be submitted more than 45 days after the Event.

If I transfer my registration, is the RegShield policy applied to the new registration?
No, It does not transfer.

If I transfer my registration to a new participant, can I still submit a claim?
No, you can only submit a claim for active registrations.

How do I submit a claim?
You will need to file the claim directly with RegSheild by going here and complete the validation and claim form online.

You can find a list of the necessary documentation here.

If you properly complete the claim and provide the required documentation, the average turnaround is less than 2 business days to payment completion.

How do I find the status of my claim?
For the status of your claim please email: Help@FanShield.insure and our Escalation team will notify you of the current status.

I filed a claim and it was approved where is my payment?
You can find out about payments here.

I did not add RegShield coverage to my registration, can I defer my registration for 50% off next year?
Yes, RegShield has  NOT replaced our deferral policy.

Can I participate with my support device?

By | Accessibility, Course | No Comments

Can I participate in a wheelchair?

Due to the steep hills and narrow paths, we do not encourage participants requiring the use of a wheelchair to register.

Can I participate with my handcycle?

Handcycles are not permitted to be used

Can I participate with my Nexus Rollator Walker?

Yes, you are able to participate with a Nexus Rollator Walker.

Can I participate with my motorized wheelchair?

Motorized wheelchairs are permitted in the 5K event. They must not exceed a speed of 5km/hour and must not exceed 40″ length x 30″ wide.

If you have any questions about the information above, please contact requests@canadarunningseries.com.

Accessible Customer Service Feedback

If you require an alternative assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at requests@canadarunningseries.com

Can I participate with a Support Person?

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  1. The participant will register using the online registration system.
  2. Please contact requests@canadarunningseries.com to provide your support person’s name and contact information.
  3. Your guide has 2 options:
    1. The guide can participate in the event at no cost.  They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
    2. The guide can pay the full registration fee.  They will receive the event shirt, bib with timing chip & finisher medal.  They will need to wear the event “GUIDE” bib on their back.
  4. When the participant picks up their race kit, they will receive the additional “GUIDE” bib.

If you have any questions about the information above, please contact requests@canadarunningseries.com.

Can I participate with a stroller?

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Yes, in the 5K distance only.

We will allow participants to push a child in a stroller in the 5K event only; there will be a $5 fee for this entry. You will be provided with an additional bib that must be worn on the back of the individual who is pushing the stroller. This additional bib is for everyone’s safety and will read “STROLLER” to indicate to those around you that you are pushing a stroller.

This is a recreational category and you will be assigned to the purple corral and asked to start at the back.

Please note, you will only receive 1 finishers medal for this entry.

Why is there an additional $5 fee?

The additional $5 charge for running with a stroller covers the cost of an additional bib as well as administrative support to ensure all stroller runners are prepared to participate safely and enjoy your experience on race day!

Can I participate with my support animal?

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Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.

  • Accreditation documentation by a recognized Assistance Animal program or equivalent.
  • Only working animals (not including retired, trainee and companion animals), are permitted on course.
  • The service animal must wear an identification harness for the duration of the event.
  • The owner is responsible to clean up after their service animal.
  • Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

How can I update my privacy settings?

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Can you remove my results from sports stats?

If you would like your name removed from the results, please contact Sportstats at privacy@sportstats.ca or here https://www.sportstats.ca/about/contact.xhtml?category=Corrections.

I do not want to be listed on the participant list

If you would like your name removed from the participant list, please contact send an email to info@canadarunningseries.com

What happens if the event sells out?

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Will you be posting the percentage of registrations on your website as events get near full?

We will be posting updates on our social media accounts with updates on registration numbers.

Our events regularly sell out, so register as soon a possible to avoid disappointment.

Facebook   Instagram  Twitter

Can I sign up for a waiting list in the event that a registered participant opts not to run?

If an event sells out, we do not start a waitlist.

You are able to find a person with a registration is no longer interested in participating, and transfer the registration.

I can see that there are lots of people who would still like to register, why can’t you increase the capacity?

Unfortunately, we are not able to increase the capacity of our event. The capacity is based on a variety of aspects including participant safety, road closure timing, participant resources, and many other aspects. With these elements in mind, we are not able to increase the capacity at this time.

Are you able to connect me someone who is interested in transferring bibs?

We do not have a waitlist for our events, and because of that are not able to connect you with someone who is interesting in transferring bibs. Please check out the Facebook Event Page as there are routinely people there who have registered, and for whatever reason, can no longer run.

What are the payment options?

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Can I purchase gift certificates for race registrations?

Yes, you can purchase gift registrations for all of our events. When you visit the event registration page, on the left side menu you will see “Gift Registrations”.

We do not offer general Canada Running Series gift certificates, all gift certificates need to be race and distance specific. Participants are always able to transfer distances if need be.

You will need to select which sub-event you would like to purchase as a gift. After you checkout, Race Roster will e-mail you a unique code for you to pass along to that special someone.

Can I pay for my registration with cash or cheque?

If you would like to pay cash for your registration please email info@canadarunningseries.com for a PDF copy of the registration form you can fill out and drop it off with cash to the Canada Running Series offices at 264 The Esplande.

Can I be invoiced for my registration?

We do not offer invoicing as a payment option for individual registrations.