FAQ

Awards

Q: Where do I pick-up my Age Category award?
A: On race day, you can pick-up your age category award at the Awards tent located in the Party Site. After the event, please contact awards@canadarunningseries.com to arrange pick-up of your age category award.

Baby Strollers

Q: Where do I start the 10k if I’m participating with a Baby Stroller?
A: All baby strollers will start at the back of the purple corral.

Q: What do I do with the “STROLLER” bib?
A: The STROLLER bib should be attached to your back so that other participants know you are pushing a stroller. The numbered bib should be attached to your front.

Baggage

Q: Where is the 10k baggage check?
A: Click here

Bathroom

Q: Where are the bathrooms?
A: Port-o-lets will be located at the start and finish areas, and at the on-course water stations.

Bib Number

Q: Where can I find my bib number?
A: Bib Number and Corral colour will be provided to you in our last minute information e-mail on Tuesday, June 6, 2017.

Charity

Q: Where can I find out more information about fundraising for the official charity?
A: Click here.

Confirmation Email

Q: I don’t have my confirmation email, how do I pick-up my race kit?
A: You can bring the original registration email confirmation AND/OR a piece of photo ID to packet pickup to pick-up your race kit.

Corrals

Q: How do I know which corral I should start in?
A: You will be organized in coloured corrals based on the expected finishing time you provided on your registration form. Your assigned corral will be indicated by a coloured stripe on your bib. On race day, enter your corral at the coloured flags that correspond to your bib.

Q: Can I change my corral?
A: If a corral change is required, send an email to info@canadarunningseries.com before May 15, 2017 or visit the Help Desk at packet pickup or on race day.

Course

Q: 10k course map
A: Click here

Hotel

Q: What is the official race hotel? 
A: The Hilton Toronto (145 Richmond Street West) is the official race hotel. The hotel is located at University and Richmond, right next to the start line. Click here for more information.

Packet Pickup

Q: When and where do I pick-up my race kit?
A: From June 10th – 16th at the lululemon Queen St. store, 10:00 a.m. – 8:00 p.m. daily.

Q: Can someone else pick-up my race kit for me?
A: A friend or family member can pick up your race kit provided they have your email confirmation AND/OR a permission letter.

Q: What do I need to bring with me to claim my race kit?
A:You can bring the original registration email confirmation AND/OR a piece of photo ID to Packet Pickup to pick-up your race kit.

Q: Can I pick up my race kit on race day?
A: There will be no race day pick-up.

Registration

General registration window instructions and details

  • Due to the high demand for limited space, we are implementing a controlled queue entry to ensure a smooth registration flow when registration opens.
  • Once you enter the queue page, you will be able to enter the registration form based on your position in the queue. However, please note this could take anywhere from 0-20 min.  Please be patient.
  • Please do not refresh, open multiple tabs, or close the window.  If you refresh the page, open multiple tabs or close the internet browser window, your spot in line will be lost.
  • By entering the queue, this does not guarantee you a spot, but it will hold your place in queue if/when a spot becomes available.
  • You will be notified if at any time the General Registration window sells out.

Q: What do I get with my registration? 
A: You will receive a lululemon participant shirt, finishers medal, personalized race bib, and complimentary race photos.

Q: Can I get a refund? 
A: Entries are non-refundable.

Q: Can I transfer my entry to another person?
A: Yes, you can transfer your entry to another person. Please email support@raceroster.com. The deadline for making changes online is midnight Sunday June 4th, 2017. After that time, all changes must be made in person at the Help Desk during Packet Pickup.

Q: How can I change my address or contact information after I’ve registered?
A: Please email support@raceroster.com. Deadline for making changes online is midnight Sunday June 4th. After that time, all changes must be made in person at the Help Desk during Packet Pickup.

Q: My size is wrong. How do I change it?
A: Please email info@canadarunningseries.com with your new shirt size. Our Support Team will respond within’ 24 hours once the change has been completed. Deadline for making changes online is Sunday June 4th at midnight. Please note, shirt sizes are based on availability and once a shirt size has sold out, you cannot choose that size.

Q: How can I change my corral and estimated finishing time? 
A:  If you require a corral change, send an email to info@canadarunningseries.com before Sunday June 4th or visit the Help Desk at packet pickup or on race day. Click here to view corral colours and times.

Results

Q: Where will the results be posted?
A: All results will be posted immediately after the race on the homepage.

Q: Are the results based on chip time?
A: Yes, results are based on chip time — the total time from when you cross the start line to when you cross the finish line.

Road Closures

Q: Are there any road closures in the area?
A: More information will be posted closer to race day.

Shuttle Buses

Q: Where can I access the shuttle bus and how much is it?
A: Click here.

Souvenir Shirts

Q: Can I exchange my shirt size?
A: Yes, shirt exchanges can be done after the race until 1:00 p.m. in the party site.

Spectators

Q: Where are the best places to watch the runners at the finish line?
A: TBA

Start Line

Q: Where does the 10k start?
A: Start line location is on University Avenue, north of Queen Street.

Start Time

Q: What Time does the race start?
A: 7:30 a.m.

Time Limits

Q: Time limit for the 10k event?
A: 1 hour and 40 minutes

Travel

Q: How can I travel to the race?
A: Click here for transit and driving/parking information.

Volunteer

Q: Can I still volunteer?
A: Click here

Water Stations

Q: Where are the water stations?
A: Water & Gatorade will be available at the following locations:

  • Start Line Area
  • On-course 3 water stations will be available
  • Finish Line
  • Party Site

Entry Policies

Entries are non-refundable, non-transferable

It is a Canada Running Series policy that no refund of entry fees will be issued nor will any transfer be made to other events. It is the responsibility of the entrant to pick up their packet from registration. Packets will not be mailed prior to or after the event. After the event has taken place T-shirts may not be available, and prior to the event are available on a “first-come, first-served” basis.

Accessibility Information

Service Animal Policy

Service animals are the only animals permitted on course.

Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.

  1. Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
  2. The service animal must wear an identification harness for the duration of the event.
  3. The owner is responsible to clean up after their service animal.
  4. Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least two weeks prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

Participants Requiring a Support Person

Toronto & Montreal Events

  1. The participant will register using the online registration system.
  2. Please contact info@canadarunningseries.com to provide your support person’s name and contact information.
  3. Your guide has 2 options:
    1. The guide can participate in the event at no cost.  They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
    2. The guide can pay the full registration fee.  They will receive the event shirt, bib with timing chip & finisher medal.  They will need to wear the event “GUIDE” bib on their back.
  4. When the participant picks up their race kit, they will receive the additional “GUIDE” bib.

Vancouver Events

For all Vancouver events, please email svhm@canadarunningseries.com to request registration of a support person, with the event and reason.

If you have any questions about the information above, please contact info@canadarunningseries.com.

Wheelchair Participation

Participants requiring the use of a wheelchair are encouraged to register for the following events:

  • Banque Scotia 21k de Montreal
  • Toronto Waterfront 10k
  • Scotiabank Vancouver Half-Marathon & 5k (only racing chairs permitted in the half-marathon distance — please contact race organizers)
  • Under Armour Eastside 10k
  • Scotiabank Toronto Waterfront Marathon, Half-Marathon & 5k

Due to the steep hills and narrow paths, we do not encourage participants requiring the use of a wheelchair to register for the following events:

  • Race Roster Spring Run-Off 8k & 5k
  • Oasis ZooRun 10k, 5k & Cub Run

Please note:

  • Participants will start in the last corral
  • Motorized wheelchairs are permitted in the 5k events
    • must not exceed a speed of 5km/hour
    • must not exceed 40″ length x 30″ wide
  • Handcycles are not permitted
  • Early start times will not be permitted

If you have any questions about the information above, please contact info@canadarunningseries.com.

Accessible Customer Service Feedback

If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com.

Etiquette

General Etiquette

  • Check your registration information carefully; if a correction needs to be made, contact info@canadarunningseries.com at least 3 weeks prior to the event date. After this date, please see the Help Desk at packet pickup to make the correction.
  • Read the emails you have been sent from the Canada Running Series, many of your questions will be answered.
  • All participants have a collective responsibility to keep the event safe and enjoyable for everyone involved.
  • Arrive early on race day, especially if you are picking up your race package. Remember that there are thousands of people going through the same process; parking, baggage check, bathroom, etc.
  • For the safety of all participants, baby carriers, skateboards, roller blades, Kangoo Jump shoes, animals and unauthorized bicycles and wheeled devices are not permitted in any of the Canada Running Series races. You will NOT be permitted to start the race.
  • Pin your race bib on your front so it is visible for race officials and photographers.
  • Age category prizing is awarded based on Chip Time. Corral changes can be done via email to info@canadarunningseries.com at least 3 weeks prior or at the Help Desk during packet pickup or on race day.
  • Say “Thank you” to as many volunteers as possible.

Race Etiquette

  • Line up in your assigned corral based on how fast you plan to run or walk the event. Slower participants should position themselves at the back of the corral.
  • If you need to shed layers of clothing at the start of the race, tie them around your waist or put them on the side of the road where no one will trip over them. If you drop your clothing, don’t expect to get it back. We will collect all discarded clothing and donate it to charity.
  • Run or walk no more than two abreast.
  • If you are walking in a group, stay to the back of the pack and walk two abreast.
  • If you want to pass someone, say “excuse me” or “on your left” and pass on the left.
  • If you hear someone say “excuse me” or “on your left”, move to the right and allow the person to pass without blocking their effort.
  • If you need to stop for any reason (tie your shoe, stretch, etc.), put your hand up to alert those behind you and move to the side of the road.
  • Yield the right of way to all police and emergency vehicles. Yield the course to wheelchair athletes, as you can change direction or stop more quickly than they can (especially on a downhill).
  • If you are wearing headphones, please keep them at a low volume so you can hear instructions from race officials and/or emergency personnel.
  • Bodily functions are a fact of life. If you need to spit, blow your nose, etc., move to the side of the road and do it there.
  • Don’t put loose change in your jacket pocket — it is very distracting for other runners around you.

Water Station Etiquette

  • When approaching a water station, move to the side of the road, grab your fluid/nutritional needs and keep moving. There will be multiple tables so if the first table is busy KEEP MOVING.
  • Throw your used cup to the side of the road as close to the water station as possible. Drop your cup down by your waist so you don’t hit/splash another participant.
  • If you plan to stop at the water station, move past the tables and pull off to the side of the road.
  • If you see someone in distress on the course, report their bib number to the water station and let them know where you saw them (if it is serious, consider staying with the person).

Finish Line Etiquette

  • As you approach the finish line, if you are listening to something on your headphones, please turn it off so that you can hear the instructions through the finish chute.
  • Follow the instructions of the race officials in the finish chute.
  • The course and finish area are closed for registered participants only. Please DO NOT bring your friends, family and/or children through the finish chute with you.
  • Once you have crossed the finish line be considerate of those behind you and keep moving forward until you exit the finish chute.
  • Plan to meet family and friends outside the finish chute at a pre-determined location. The finish area is a very busy place, choose a specific location to meet (friends & family area, specific sponsor tent, etc.). Do NOT plan to meet them within the finish chute, you will be asked to move along.

Spectator Etiquette

  • Please be respectful of all participants and stay behind the fencing at both the start & finish areas. We appreciate that you want to be with your runner or meet them as soon as possible, however these are very busy areas which must be designated for Runners Only.
  • Completing a race of any distance is physically taxing and participants can’t predict how their body will react. Please refrain from allowing children to finish the race with the runners, for their safety and the safety of the other participants.
  • Spectators have the ability to influence the participant experience. Please keep this in mind when preparing signs and cheering words of encouragement.

Please remember that our events are staffed primarily by volunteers, but there is always a race official nearby. If you have ideas for improving an event or concerns you would like to address, share them with the race official in a positive and productive manner. Feedback is also much appreciated through our post-event surveys or by email at info@canadarunningseries.com.

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Environmental Responsibility

Going Green

We have realized over the years the importance of reducing our carbon footprint at our events. We are proud to show you our efforts to get greener and greener. We encourage you to join us in this movement to be as eco-friendly as possible — in your travels, at the Packet Pick-up, on course, and at the post-race celebration!

Here are some of the steps we are taking to get greener…

Recycling from Start to Finish

This year we are being extra conscientious in our recycling efforts. Green For Life Environmental will be collecting and sorting all cardboard, plastics and other recyclables at the start, all the water stations on course, and at the finish. Please do your part and deposit your plastic water bottles in the recycling bins in the party site.

Composting Food — No Waste

We’ll have compost bins at the post-race located all over the party site for you to deposit your banana peels, apple cores, and other food waste.

We also give all the extra leftover food to Second Harvest.

second-harvest

Green Team

We have created a Green Team made of very energetic people who are there to help us and you make our event greener! They are making sure that the bins are well managed, that all the waste is in its right place. Please feel free to ask them questions about recycling and our exciting project to get greener!

Green Port-O-Lets

We all know that typical port-o-lets can hurt the environment with cleaning chemical products and chemical deodorants. For a few years now we have partnered with Chantler’s Environmental Services to have green port-o-lets. They are using green cleaning products, products that respect the environment. So don’t feel guilty about using our port-o-lets that are all super eco-friendly!

Registration Online Saves Our Trees

Every one of our events offers ONLINE REGISTRATION and for years this has saved tons of trees. In 2015 (formerly called the Toronto Yonge St. 10k in 2015), 98% of our participants registered through ONLINE REGISTRATION.

NOW: What can you do to reduce your carbon footprint at our events?

Recycle — Don’t Waste — Be Self-Conscious

We try our best to make our events more eco-friendly because we believe that we all need to make an effort to respect Mother Earth and our environment. Please help us by putting your waste in the right bins. Don’t waste food; all leftovers will be donated to less fortunate people.

Reducing Your Carbon Footprint

We encourage all runners, family, friends and spectators to share a ride or take public transportation to the expo and to the race. If 10,000 runners all drove 20 miles, we’d produce about 100 tons of CO2. That’s because every mile you drive produces about one pound of carbon dioxide. So carpooling and public transport can dramatically reduce our footprint.

tree-canadaLooking to offset your Carbon Footprint to and from our event? A great way to do this is to make a donation to a non-profit, registered charity like Tree Canada. When you donate money to plant and care for trees, you are donating to something that has enormous benefits for people, animals and our planet. On their website you can calculate CO2 emissions from your travel and purchase trees which are planted in Canada to offset them. Simply click here.

Check out www3.ttc.ca and their Trip Planner (on the left hand side of their site) to see what bus and/or streetcar can drive you to our event. Fares: $3.25 per trip; or you can purchase a DAY PASS. Details of routes and fares at www3.ttc.ca. For all inquiries regarding TTC service on race day: www3.ttc.ca or call (416) 393-INFO (4636).

Read about some of the things the City of Toronto is doing to become a world-leader in Green initiatives: www.toronto.ca/environment/initiatives/ and www.toronto.ca/garbage/

toronto-belong