Q: I’m not participating in the event, can I enter High Park to spectate?
A: Yes! Check out our Spectators section to find out where you can cheer.
Q: Where do I pick up my Age-Category award?
A: One race day, you can pick-up your award at the Awards tent located in the Party Site. After the event please contact firstname.lastname@example.org to arrange pick-up of your age category award.
Q: Where do I start the 5k if I’m participating with a Baby Stroller?
A: This is a recreational category, not intended for competitive runners. You will be assigned to the purple corral and asked to start at the back. Please note — you will only receive 1 finishers medal for this category.
Q: What do I do with the “STROLLER” bib?
A: The STROLLER bib should be attached to your back so that other participants know you are pushing a stroller. The numbered bib should be attached to your front.
Q: Where is baggage check?
A: Baggage will be divided into 4 – 10×20 sections just south of the Black Oak Café on West Rd
Q: Where are the bathrooms?
A: Port-o-Lets will be provided in the following locations:
- Party Site: South of the Bloor St. gate on the west side of West Road
- 8k Start: South of the Bloor St. gate on the east side of Colborne Lodge Drive
- 5k Start: North of the 5k start line on the west side of West Road
To avoid lengthy lineups and stress, please give yourself ample time to use the facilities.
Q: Where can I find my bib number?
A: Bib number and corral colour will be provided to you in our last minute information e-mail on Tuesday, April 4, 2017 at 12pm EST. Bib numbers will be posted online with the Run Info.
Q: How can I make a donation to The Princess Margaret hospital?
A: Click here.
Q: Where and when do I hand my offline pledge form and collected cash and cheques?
A: Offline pledge forms, cash, and cheques can be dropped off at The PMCF’s booth in the party site on race day. Alternatively, they can be mailed to the address below:
The Princess Margaret Cancer Foundation
Attn: Race Roster Spring Run-Off
610 University Avenue Toronto, ON M5G 2M9
Q: I don’t have my confirmation email how do I pick up my race kit?
A: You can bring the original email confirmation e-mail and/or a piece of photo ID to packet pickup to pick-up your race kit.
Q: 8k course map
A: Click here.
Q: 5k course map
A: Click here.
Q: Where does the Kid’s Run start?
A: Start line is the same as the 5k start on West Road.
Q: Can I run with my child?
A: Adults are welcome to accompany their children during the Kids Run at no additional cost and strollers are permitted to start at the back.
Q: Where should I pick my child up after the Kids Run?
A: All children must be picked up by an adult at the finish area, following the guidelines below:
- All children will receive 2 identical bibs
- One bib MUST be worn by the child participating
- The second bib MUST be worn by the adult accompanying or picking up the child at the finish area
- These procedures are in place for the safety of your children. Please respect our event staff as they take the time to check this at the finish area.
Q: When and where do I pick up my race kit?
A: Click here.
Q: Can someone else pick-up my race kit for me?
A: A friend or family member can pick up your packet provided they have your email confirmation and/or a permission letter.
Q: Where can I park and how much does it cost?
A: There is no parking in High Park on race day. Limited parking is available on side streets outside the park and will be enforced on race day — be sure to obey all parking signs. For a list of Green P parking lots in the area, visit http://parking.greenp.com
Registration – Changes to your registration
Q: To change your shirt size/estimated finishing time/corral colour
A: Please email email@example.com with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed. Deadline for changes is midnight Friday, March 30th.
Q: To change one sub-event (distance) to another sub-event (distance)
A: You must be logged into your Race Roster Account. You can find the login option at the top right of the registration form (https://raceroster.com/events/2017/10737/race-roster-spring-run-off-2017). Select the ‘Transfer’ tab on the left side of the registration form. Now select the button called ‘Transfer to a new sub-event’. Follow the next steps to complete the distance transfer. A fee of $5.00 will be charged for sub-event transfers. Deadline for changes is midnight Friday, March 30th.
Q: To transfer your entry to another person
A: You must be logged into your Race Roster Account. You can find the login option at the top right of the registration form (https://raceroster.com/events/2017/10737/race-roster-spring-run-off-2017). Select the ‘Transfer’ tab on the left side of the registration form. Now select the button called ‘Transfer to a new participant’. Follow the next steps to complete the participant transfer. A fee of $5.00 will be charged for participant transfers Deadline for changes is midnight Friday, March 30th.
Q: Duplicate registrations
A: Please e-mail firstname.lastname@example.org have one of your registration entries refunded and removed from the participant data. Deadline for changes is midnight Friday, March 30th.
Q: Cancelling Due to Injury or Unforeseen Circumstances
A: Entry fees will not be refunded or reimbursed. You can elect to cancel your entry and receive a code good for 50% off the 2019 Spring Run Off event. The Code will be issued to you once online registration opens for 2019 and cannot be deferred a second time. Please e-mail email@example.com with your request for the 50% off deferral code. Deadline for changes is midnight Friday, March 30th.
Q: Required Changes after the Deadline of midnight Friday, March 30th.
A: Our bib printing process starts on Monday, April 2nd. At that time the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information. Any changes after the Friday, March 30th date must be fixed during Packet Pickup hours or on race morning at the Help Desk.
Q: Where will the results be posted?
A: All results will be posted online immediately after the race.
Q: Are the results based on chip time?
A: Yes. Results are based on chip time — the total time from when you cross the start line to when you cross the finish line.
Q: Are there any road closures in the area?
A: Only the roads within the High Park will be closed to traffic.
Q: Can I exchange my shirt size?
A: Yes, shirt exchanges can be done after the races until 1:00 p.m. Please visit the help desk located next to the 8k and 5k packet pickup.
Q: Where does the 8k start?
A: On Colborne Lodge Drive, just north of the tennis courts and swimming pools.
Q: Where does the 5k start?
A: On West Road, north/west of the Grenadier Restaurant. 5k participants, please stay off the course/road while the 8k race is underway. The course marshals will inform you when it is time to enter the start corrals.
Q: What time do the races start?
A: 8k — 10:00am | 5k — 11:15am | Kids Run — 11:45am
Q: What is the time limit for the 8k event?
A: 1 hour 15 minutes
Q: What is the time limit for the 5k event?
A: 1 hour 15 minutes
Q: Can I still volunteer?
A: Click here.
Q: Where are the water stations?
A: The water stations are located:
- Pre-race: At the Party Site located next to the Black Oak Café on the west side of West Road
- On course: 8k — near the 4k & 6k marks
- On course: 5k – near the 1k & 3k marks
- Post-race: at the Finish Line and at the Party Site
Entries are non-refundable, non-transferable
It is a Canada Running Series policy that no refund of entry fees will be issued nor will any transfer be made to other events. It is the responsibility of the entrant to pick up their packet from registration. Packets will not be mailed prior to or after the event. After the event has taken place T-shirts may not be available, and prior to the event are available on a “first-come, first-served” basis.
Service Animal Policy
Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
- Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
- The service animal must wear an identification harness for the duration of the event.
- The owner is responsible to clean up after their service animal.
- Race officials have the right to refuse participation if the service animal poses a safety concern.
Please note that the required documentation is to be submitted at least two weeks prior to the event. All documentation and inquiries should be directed to firstname.lastname@example.org.
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code
Participants Requiring a Support Person
Toronto & Montreal Events
- The participant will register using the online registration system.
- Please contact email@example.com to provide your support person’s name and contact information.
- Your guide has 2 options:
- The guide can participate in the event at no cost. They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
- The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher medal. They will need to wear the event “GUIDE” bib on their back.
- When the participant picks up their race kit, they will receive the additional “GUIDE” bib.
For all Vancouver events, please email firstname.lastname@example.org to request registration of a support person, with the event and reason.
If you have any questions about the information above, please contact email@example.com.
Participants requiring the use of a wheelchair are encouraged to register for the following events:
- Banque Scotia 21k de Montreal
- Toronto Waterfront 10k
- Scotiabank Vancouver Half-Marathon & 5k (only racing chairs permitted in the half-marathon distance — please contact race organizers)
- Under Armour Eastside 10k
- Scotiabank Toronto Waterfront Marathon, Half-Marathon & 5k
Due to the steep hills and narrow paths, we do not encourage participants requiring the use of a wheelchair to register for the following events:
- Race Roster Spring Run-Off 8k & 5k
- Oasis ZooRun 10k, 5k & Cub Run
- Participants will start in the last corral
- Motorized wheelchairs are permitted in the 5k events
- must not exceed a speed of 5km/hour
- must not exceed 40″ length x 30″ wide
- Handcycles are not permitted
- Early start times will not be permitted
If you have any questions about the information above, please contact firstname.lastname@example.org.
Accessible Customer Service Feedback
If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at email@example.com.
- Check your registration information carefully; if a correction needs to be made, contact firstname.lastname@example.org at least 3 weeks prior to the event date. After this date, please see the Help Desk at packet pickup to make the correction.
- Read the emails you have been sent from the Canada Running Series, many of your questions will be answered.
- All participants have a collective responsibility to keep the event safe and enjoyable for everyone involved.
- Arrive early on race day, especially if you are picking up your race package. Remember that there are thousands of people going through the same process; parking, baggage check, bathroom, etc.
- For the safety of all participants, baby carriers, skateboards, roller blades, Kangoo Jump shoes, animals and unauthorized bicycles and wheeled devices are not permitted in any of the Canada Running Series races. You will NOT be permitted to start the race.
- Pin your race bib on your front so it is visible for race officials and photographers.
- Age category prizing is awarded based on Chip Time. Corral changes can be done via email to email@example.com at least 3 weeks prior or at the Help Desk during packet pickup or on race day.
- Say “Thank you” to as many volunteers as possible.
- Line up in your assigned corral based on how fast you plan to run or walk the event. Slower participants should position themselves at the back of the corral.
- If you need to shed layers of clothing at the start of the race, tie them around your waist or put them on the side of the road where no one will trip over them. If you drop your clothing, don’t expect to get it back. We will collect all discarded clothing and donate it to charity.
- Run or walk no more than two abreast.
- If you are walking in a group, stay to the back of the pack and walk two abreast.
- If you want to pass someone, say “excuse me” or “on your left” and pass on the left.
- If you hear someone say “excuse me” or “on your left”, move to the right and allow the person to pass without blocking their effort.
- If you need to stop for any reason (tie your shoe, stretch, etc.), put your hand up to alert those behind you and move to the side of the road.
- Yield the right of way to all police and emergency vehicles. Yield the course to wheelchair athletes, as you can change direction or stop more quickly than they can (especially on a downhill).
- If you are wearing headphones, please keep them at a low volume so you can hear instructions from race officials and/or emergency personnel.
- Bodily functions are a fact of life. If you need to spit, blow your nose, etc., move to the side of the road and do it there.
- Don’t put loose change in your jacket pocket — it is very distracting for other runners around you.
Water Station Etiquette
- When approaching a water station, move to the side of the road, grab your fluid/nutritional needs and keep moving. There will be multiple tables so if the first table is busy KEEP MOVING.
- Throw your used cup to the side of the road as close to the water station as possible. Drop your cup down by your waist so you don’t hit/splash another participant.
- If you plan to stop at the water station, move past the tables and pull off to the side of the road.
- If you see someone in distress on the course, report their bib number to the water station and let them know where you saw them (if it is serious, consider staying with the person).
Finish Line Etiquette
- As you approach the finish line, if you are listening to something on your headphones, please turn it off so that you can hear the instructions through the finish chute.
- Follow the instructions of the race officials in the finish chute.
- The course and finish area are closed for registered participants only. Please DO NOT bring your friends, family and/or children through the finish chute with you.
- Once you have crossed the finish line be considerate of those behind you and keep moving forward until you exit the finish chute.
- Plan to meet family and friends outside the finish chute at a pre-determined location. The finish area is a very busy place, choose a specific location to meet (friends & family area, specific sponsor tent, etc.). Do NOT plan to meet them within the finish chute, you will be asked to move along.
- Please be respectful of all participants and stay behind the fencing at both the start & finish areas. We appreciate that you want to be with your runner or meet them as soon as possible, however these are very busy areas which must be designated for Runners Only.
- Completing a race of any distance is physically taxing and participants can’t predict how their body will react. Please refrain from allowing children to finish the race with the runners, for their safety and the safety of the other participants.
- Spectators have the ability to influence the participant experience. Please keep this in mind when preparing signs and cheering words of encouragement.
Please remember that our events are staffed primarily by volunteers, but there is always a race official nearby. If you have ideas for improving an event or concerns you would like to address, share them with the race official in a positive and productive manner. Feedback is also much appreciated through our post-event surveys or by email at firstname.lastname@example.org.
We encourage you to join us in our efforts to be as eco-friendly as possible — in your travels, at Packet Pickup, on the course, and at the post-race celebration in High Park.
Here are some of the things we are doing to be green:
Recycling from Start to Finish
We are being extra conscientious in our recycling efforts. Green for Life will be collecting and sorting all cardboard, plastics and other recyclables at the start, all the water stations on course, and at the finish. Please do your part and deposit your plastic water bottles in the recycling bins in the party site.
Composting Food — No Waste
We’ll have compost bins at the post-race located all over the party site for you to deposit your banana peels, apple cores, and other food waste.
We also give all the extra leftover food to Second Harvest.
We have created a Green Team made of very energetic people who are there to help us and you make our event greener! They are making sure that the bins are well managed, that all the waste is in its right place. Please feel free to ask them questions about recycling and our exciting project to get greener!
We all know that typical port-o-lets can hurt the environment with cleaning chemical products and chemical deodorants. For years we have partnered with Chantler’s to have green port-o-lets. They are using green cleaning products, products that respect the environment. They also provide us with recyclable hand towels. So don’t feel guilty about using our port-o-lets that are all super eco-friendly!
Registration Online Saves Our Trees
Every one of our events offers online registration and for years this has saved tons of trees. Over 96% of our Race Roster Spring Run-Off 8k & 5k participants registered through online registration!
NOW: What can you do to reduce your carbon footprint at our events?
Recycle — Don’t Waste — Be Self-Conscious
We try our best to make our events more eco-friendly because we believe that we all need to make an effort to respect Mother Earth and our environment. Please help us by putting your waste in the right bins. Don’t waste food; all leftovers will be donated to less fortunate people.
Reducing Your Carbon Footprint
We encourage all runners, family, friends and spectators to share a ride or take public transportation to the expo and to the race. If 10,000 runners all drove 20 miles, we’d produce about 100 tons of CO2. That’s because every mile you drive produces about one pound of carbon dioxide. So carpooling and public transport can dramatically reduce our footprint.
Check out www.ttc.ca and their Trip Planner to see what bus and/or streetcar you can take to our event. Fares: $3.25 per trip; or you can purchase a DAY PASS. Details of routes and fares at www.ttc.ca. For all inquiries regarding TTC service on race day: www.ttc.ca or call (416) 393-INFO (4636).